Return and Refund Policy

Return and Refund Policy

Effective Date: 06/28/2025

No Returns or Exchanges

All sales are final. We do not accept returns, exchanges, or provide refunds for any items purchased from our store.

Why This Policy?

Due to the nature of our products and to maintain quality standards, we operate under a strict no-return policy. We encourage all customers to carefully review product descriptions, sizing charts, and images before making a purchase.

Exceptions

We will only provide refunds or exchanges in the following circumstances:

Defective Items

If you receive an item that is defective or damaged due to a manufacturing error:

  • Contact us within 7 days of delivery
  • Provide photos of the defective item
  • We will replace the item or provide a full refund at our discretion

Wrong Item Shipped

If we shipped you the wrong item:

  • Contact us within 7 days of delivery
  • We will arrange for the correct item to be sent
  • Return shipping will be covered by us

Non-Delivery

If your order was not delivered:

  • Contact us within 30 days of purchase
  • We will investigate with the shipping carrier
  • If confirmed as lost, we will provide a replacement or full refund

How to Report Issues

If you believe your situation qualifies for our exceptions:

  1. Email us immediately at [SM@casadheroes.com]
  2. Include your order number and photos if applicable
  3. Describe the issue in detail
  4. Response time: We'll respond within 24-48 hours

Important Reminders

  • Inspect your order immediately upon delivery
  • Check sizing charts carefully before ordering
  • Read product descriptions thoroughly
  • Contact us quickly if you have any qualifying issues

Sizing and Fit

Since we don't accept returns for sizing issues:

  • Review all sizing charts carefully
  • Measure yourself before ordering
  • Contact us with sizing questions before purchase
  • All measurements are provided in product descriptions

Digital Products

All digital downloads are final sale with no exceptions.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash.

Chargeback Policy

Initiating a chargeback for a delivered item when no qualifying exception exists may result in:

  • Permanent ban from future purchases
  • Legal action to recover costs
  • Reporting to fraud prevention agencies

Contact Information

Questions about this policy or need to report a qualifying issue?

  • Email: sm@casadheroes.com
  • Phone: N/A
  • Business Hours: 24/7
  • Response Time: 24-48 hours

Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.

By making a purchase, you acknowledge that you have read, understood, and agree to this no-return policy.

This policy was last updated on June 28, 2025

 
If more than 15 business days have passed since we’ve approved your return, please contact us at sm@casadheroes.com.