Terms of Service

Terms of Service

Effective Date: 06/28/2025

Agreement to Terms

By accessing and using our website and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or make any purchases.

About Our Store

Store Name: Casa de Heroes
Business Address: N/A
Contact Email: sm@casadheroes.com
Phone: N/A

Use of Our Website

Permitted Use

You may use our website to:

  • Browse and purchase our products
  • Access customer support
  • View product information and content

Prohibited Use

You may NOT:

  • Use our website for any illegal purposes
  • Attempt to hack, disrupt, or damage our website
  • Copy, reproduce, or distribute our content without permission
  • Provide false information during purchase
  • Violate any applicable laws or regulations
  • Engage in fraudulent activity or abuse our services

Age Requirement

You must be at least 18 years old to make purchases from our store. By making a purchase, you represent that you are 18 or older.

Product Information

  • We strive for accuracy in all product descriptions and images
  • Colors may vary due to monitor settings and lighting
  • We reserve the right to discontinue products at any time
  • Pricing is subject to change without notice
  • Product availability is not guaranteed until order confirmation

Orders and Payment

Order Acceptance

  • All orders are subject to acceptance by us
  • We reserve the right to refuse or cancel any order at our discretion
  • Payment must be received before order processing begins
  • You will receive order confirmation via email upon successful payment

Pricing

  • All prices are in USD unless otherwise stated
  • Prices do not include shipping or taxes unless specified
  • We reserve the right to correct pricing errors at any time
  • Sale prices and promotions are valid while supplies last

Payment Methods

We accept the following payment methods:

  • Credit cards (Visa, Mastercard, American Express)
  • PayPal

All payments are processed securely through encrypted payment gateways.

Shipping and Delivery

  • Shipping costs and estimated timeframes are provided at checkout
  • We are not responsible for shipping delays beyond our control
  • Risk of loss and title pass to you upon delivery to the shipping address
  • International customers are responsible for all customs fees, duties, and taxes
  • Delivery times are estimates and not guaranteed

Intellectual Property

Our Rights

  • All website content, logos, designs, and branding are our exclusive property
  • Product designs and hero-themed artwork are protected by copyright and trademark
  • Our brand name and associated imagery are registered trademarks
  • You may not use our intellectual property without express written permission

Your Rights

  • You retain rights to any content you submit (reviews, photos, testimonials)
  • By submitting content, you grant us a perpetual, royalty-free license to use it for promotional and marketing purposes
  • We may feature customer photos and reviews in our marketing materials

Privacy and Data Protection

  • Your privacy and personal information are extremely important to us
  • We collect and use information strictly as described in our Privacy Policy
  • We implement industry-standard security measures to protect your data
  • We will never sell, rent, or share your personal information with third parties for marketing purposes
  • You have the right to request deletion of your personal data

Returns and Refunds

All sales are final. We operate under a strict no-return, no-exchange policy. Please refer to our complete Return and Refund Policy for details on our limited exceptions for defective items, wrong shipments, and non-delivery situations.

Product Warranties and Disclaimers

Limited Warranty

  • We warrant that products will be free from manufacturing defects for 30 days from delivery
  • This warranty does not cover damage from misuse, normal wear, or accidents
  • Our sole obligation is to repair or replace defective products at our discretion

Disclaimers

  • Products are provided "AS IS" without any additional warranties
  • We disclaim all implied warranties of merchantability and fitness for a particular purpose
  • We do not guarantee that products will meet your specific needs or expectations

Limitation of Liability

Our Liability is Strictly Limited

  • We are not liable for any indirect, incidental, special, or consequential damages
  • Our total liability cannot exceed the amount you actually paid for the specific product
  • We are not responsible for lost profits, business interruption, or data loss
  • Some jurisdictions do not allow these liability limitations, so they may not apply to you

Your Assumption of Risk

  • You acknowledge that you use our website and products entirely at your own risk
  • You are solely responsible for any damages caused by misuse of our products
  • You understand the inherent risks associated with online shopping

Indemnification

You agree to defend, indemnify, and hold us harmless from and against any and all claims, damages, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

  • Your use of our website or products
  • Your violation of these Terms of Service
  • Your violation of any third-party rights
  • Any false or misleading information you provide

Termination

We may immediately terminate or suspend your access to our website and services if you:

  • Violate any provision of these Terms of Service
  • Engage in fraudulent, abusive, or illegal activity
  • Abuse our customer service team or policies
  • Attempt to harm our business reputation
  • For any other reason at our sole and absolute discretion

Termination does not affect your obligations under these terms, which survive termination.

Dispute Resolution and Legal Terms

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of indiana, USA, without regard to conflict of law principles.

Dispute Resolution Process

Before initiating any legal proceedings, you agree to:

  1. Contact us directly at sm@casadheroes.com to attempt resolution
  2. Engage in good faith negotiations for at least 30 days
  3. If unresolved, submit to binding arbitration under the rules of [Arbitration Organization]

Jurisdiction and Venue

Any legal action must be brought exclusively in the courts of Indianapolis, Indiana, and you consent to personal jurisdiction in such courts.

Force Majeure

We are not liable for any delays, failures, or damages due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters (earthquakes, floods, hurricanes, etc.)
  • Government actions, regulations, or sanctions
  • Internet outages or technology failures
  • Pandemic, epidemic, or other health emergencies
  • Supplier or manufacturer delays
  • Transportation disruptions

Modifications to Terms

  • We reserve the right to modify, update, or replace these Terms of Service at any time
  • Changes will be posted on this page with an updated effective date
  • Material changes will be communicated via email when possible
  • Your continued use of our website after changes constitutes acceptance of the new terms
  • It is your responsibility to review these terms periodically

Severability and Enforcement

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any provision does not constitute a waiver of our right to enforce it later.

Electronic Communications

By using our website, you consent to receive communications from us electronically, including emails, text messages, and notices posted on our website. You agree that all electronic communications satisfy any legal requirement for written communications.

Entire Agreement

These Terms of Service, together with our Privacy Policy and Return and Refund Policy, constitute the entire agreement between you and Casa de Heroes llc regarding your use of our website and purchase of our products.

Contact Information

Questions, concerns, or disputes regarding these Terms of Service?

  • Email: sm@casadheroes.com
  • Phone: N/A
  • Business Hours: N/A
  • Business Address: N/A
  • Response Time: We aim to respond within 24-48 hours

We encourage you to contact us first before taking any legal action, as we are committed to resolving issues fairly and promptly.

IMPORTANT: By using our website, making a purchase, or accessing our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service in their entirety.

These Terms of Service were last updated on June 28, 2025