Shipping Policy

Shipping Policy

Effective Date: 06/28/2025

Processing Time

We process and ship all orders within 72 hours (3 business days) of payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Business Days: Monday through Friday, excluding federal holidays.

Shipping Methods and Timeframes

Domestic Shipping (United States)

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Express Shipping: 1-2 business days

International Shipping

  • Standard International: 7-21 business days
  • Express International: 3-7 business days

Delivery timeframes begin after your order ships, not when the order is placed.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Package weight and dimensions
  • Shipping destination
  • Selected shipping method

Free Shipping: Available on orders over $100 within the United States.

Order Tracking

  • You will receive a tracking number via email once your order ships
  • Track your package using the provided tracking number on the carrier's website
  • Tracking information may take 24-48 hours to update after shipment

Shipping Carriers

We primarily ship with:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx

Carrier selection is based on package size, destination, and shipping method chosen.

Shipping Addresses

Address Accuracy

  • You are responsible for providing accurate shipping addresses
  • We are not responsible for packages delivered to incorrect addresses provided by customers
  • Address changes must be requested within 2 hours of order placement

P.O. Boxes

  • We ship to P.O. Boxes via USPS only
  • Express shipping options may not be available for P.O. Box addresses

International Shipping Details

Customs and Duties

  • International customers are responsible for all customs fees, duties, and taxes
  • These fees are determined by your country's customs office
  • We are not responsible for packages held or returned due to customs issues

Delivery and Risk of Loss

Delivery Confirmation

  • Packages are considered delivered when confirmed by the shipping carrier
  • Signature confirmation may be required for high-value orders
  • Risk of loss transfers to you upon delivery confirmation

Delivery Issues

Undelivered Packages:

  • Contact us immediately if your package shows delivered but wasn't received
  • We will investigate with the shipping carrier
  • File reports within 7 days of delivery confirmation

Damaged Packages:

  • Inspect packages immediately upon delivery
  • Report damage within 24 hours with photos
  • We will work with the carrier to resolve damage claims

Shipping Restrictions

We cannot ship the following items:

  • Hazardous materials
  • Perishable goods
  • Items prohibited by shipping carriers
  • Products restricted by destination country laws

Delays and Force Majeure

We are not responsible for shipping delays caused by:

  • Natural disasters or severe weather
  • Carrier delays or service disruptions
  • Customs processing delays
  • Government actions or restrictions
  • Other circumstances beyond our control

During peak seasons (holidays, sales events), shipping times may be extended.

Lost or Stolen Packages

Our Responsibility

  • We are responsible for packages until delivery confirmation
  • Once delivered, we are not liable for lost or stolen packages
  • We recommend shipping to secure locations or using package holding services

Package Protection

  • Consider purchasing shipping insurance for high-value orders
  • Some carriers offer package protection services
  • Contact us about insurance options before shipping

Returns and Shipping

Since we operate under a no-return policy:

  • We do not provide return shipping labels
  • Any returns for defective items (rare exceptions) will include prepaid return shipping
  • Customers are responsible for return shipping costs for non-qualifying returns

Order Modifications

Before Shipping

  • Order changes must be requested within 2 hours of purchase
  • We cannot guarantee modifications once processing begins
  • Contact us immediately at sm@casadhereos.com

After Shipping

  • Orders cannot be modified once shipped
  • Contact the shipping carrier directly for delivery changes
  • Additional fees may apply for delivery modifications

Holiday and Peak Season Shipping

During busy periods:

  • Processing time may extend to 5 business days
  • Shipping times may be longer due to carrier volume
  • Order early to ensure timely delivery
  • Express shipping options may have limited availability

Military and International Addresses

Military Addresses (APO/FPO)

  • Contact us before ordering for availability
  • Extended shipping times apply
  • Some products may not be available for military shipping

International Considerations

  • Some products may be restricted in certain countries
  • International orders may require additional documentation
  • Contact us for specific country restrictions

Contact Information

Questions about shipping or need to track your order?

  • Email: sm@casadheroes.com
  • Phone: N/A
  • Business Hours: N/A
  • Order Issues: Report within 7 days of expected delivery

Policy Updates

We reserve the right to update this shipping policy at any time. Changes will be posted on this page with an updated effective date.

Important: Shipping times are estimates and not guarantees. We are not responsible for delays caused by factors outside our control.

This shipping policy was last updated on June 28, 2025